Cookie Policy

Last updated: June 12, 2026

This Cookie Policy explains how chatGTS, operated by [Legal Entity, LLC] (“we,” “us,” or “our”), uses cookies and similar technologies on our website. While this policy is particularly relevant for EU/UK users due to specific regulations, it applies to all visitors of our website.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. Types of Cookies We Use

We use the following types of cookies:

Essential cookies: necessary for the website to function properly and cannot be switched off — for example, the authentication and session cookies that keep you signed in.
Functional cookies and local storage: enable enhanced functionality and personalization, such as remembering your theme and language preferences.
Analytical/performance cookies: help us understand how visitors use our site so we can improve our website and services, where deployed.
Targeting/advertising cookies: used to deliver more relevant advertising, where deployed and subject to consent requirements.

3. Specific Cookies Used

Our website uses both first-party cookies (set by us) and third-party cookies (set by services we use). These include session cookies — temporary cookies that expire when you close your browser — and persistent cookies, which remain on your device until you delete them or they expire. Today, the cookies and storage we set first-party are limited to authentication/session management and saved preferences (such as theme and language).

4. Third-Party Cookies

Our live-chat customer support widget is provided by a third-party vendor and may set cookies or use local storage to maintain your support session and conversation continuity. These are set in accordance with that vendor’s own privacy policy.

If we introduce additional third-party analytics or advertising tools in the future, the specific cookies they set, their purposes, and their durations will be disclosed in this section, and — where legally required — such cookies will only be set after you provide consent through a cookie consent tool.

5. Cookie Management

You can manage your cookie preferences by:

Adjusting your browser settings to block, restrict, or delete cookies;
Using any cookie consent tool we present, where non-essential cookies are deployed;
Using opt-out mechanisms provided by specific third-party services, where applicable.

Please note that blocking or deleting cookies may affect your user experience and the functionality of certain features — in particular, essential authentication cookies are required to stay signed in.

6. Data Collected Through Cookies

Cookies may collect: IP address, browser type and version, time zone, plug-ins, operating system and platform, and information about your visit (such as URLs, interactions, and session length).

7. Use of Information Collected via Cookies

We use this information for the following purposes:

To operate, improve, and secure our website and services;
To keep you signed in and remember your preferences;
To analyze how our site is used, where analytics are deployed;
To maintain the security and integrity of our systems.

8. Automated Decision-Making and Profiling

Should we use information collected via cookies for automated decision-making or profiling — for example for personalized advertising — you have the right to object to such processing. We do not currently engage in profiling via cookies.

9. Data Retention

Retention varies by cookie purpose. Essential cookies are typically session-based or expire on a schedule tied to your authentication session. Preference cookies and local storage persist until you delete them. Any analytical or advertising cookies, where deployed, may persist up to two years unless you delete them sooner.

10. International Transfers

Cookie data may be transferred to and processed in countries outside the EU/UK. We ensure appropriate safeguards are in place for such transfers, including the use of Standard Contractual Clauses approved by the European Commission where required.

11. Your Rights

Under the GDPR and similar laws, you have rights regarding your personal data, including data collected via cookies. These rights include access, rectification, erasure, and the right to object to processing. To exercise these rights, please contact us via our Help Center or by email. See our Privacy Policy for full details.

12. Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting a prominent notice on our website and updating the “Last updated” date above.