chatGTS Help Center

Cancellation and Refunds

Refund Policy

All purchases are final. chatGTS does not typically issue pro-rated refunds for partial months. However, certain situations may be reviewed on a case-by-case basis.

How to Request a Refund

Contact our support team at support@chatgts.com with your account email and the reason for your request.

Common Approved Refund Scenarios

• Canceling the trial before it converts to a full subscription
• Accidental double charges
• Unauthorized charges (see below)

Most approved refunds are processed within a few business days and will appear back on your original payment method.

Important Notes

• Please cancel your subscription at least 24 hours before your next billing cycle to avoid being charged for the next period.
• After cancellation, you will still have access to premium features until the end of your current billing period.
• Users in regions with stronger consumer protections (EU, certain US states) may qualify for exceptions during trial periods.
• Disputed charges should be reported within 15 days.