chatGTS Help Center

I didn't authorize a subscription or recurring charge

If you see a charge from chatGTS on your card statement that you did not authorize, here is what you should do:

Steps to Resolve

1. Contact chatGTS Support — Reach out to our support team at support@chatgts.com with your account email and details about the charge. Request a refund and cancellation of any associated subscriptions.
2. Check for Trial Conversions — If you previously signed up for a trial (e.g., the $1.25 seven-day trial), it may have automatically converted to a paid subscription. Ensure you cancelled before the trial period ended.
3. Review Account Activity — Log in to your account to check your subscription status and billing history.
4. Contact Your Bank — If chatGTS support is unable to resolve the issue, call your bank or financial institution and open a credit card dispute. Gather screenshots from any prior communications with chatGTS to support your case.

Common Reasons for Unexpected Charges

• Automatic subscription renewals that were not explicitly canceled
• Trial periods that ended and converted to a paid plan without clear notification
• Premium features or AI processing credits
• Multiple account confusion
• Currency conversion fees for international users
• Accidental feature selections or in-app purchases