chatGTS Help Center

Where is my refund?

If you have been approved for a refund and are wondering where it is, here is what to expect:

Refund Processing Times

• Most approved refunds are processed within a few business days.
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

If Your Refund Has Not Arrived

1. Check Your Bank Statement — Refunds are returned to the original payment method used for the charge. Look for a credit from chatGTS.
2. Contact Your Bank — Some financial institutions take longer to process refunds. Reach out to your bank to confirm whether a pending refund is in progress.
3. Contact chatGTS Support — If you still do not see your refund after the expected timeframe, reach out to our support team at support@chatgts.com for further assistance.

Refund Policy Reminder

All purchases are final unless an exception applies. Refunds are reviewed on a case-by-case basis. Common approved scenarios include trial cancellations and accidental duplicate charges.